POLICIES

HOURS

UNWIND’s service hours are from 9am to 9pm by appointment ONLY. Scheduling appointments for before or after our regular service hours is absolutely possible for a fee of $25+ depending on the time.

MINIMUM SERVICE CHARGE

Our minimum to travel out to you for a Massage is a 1hr Massage per spa specialist.
***Nail services require 2 Mani & Pedi Services for one Nail Specialist to travel to your location.***  All other services require a one hour session in the amount of $140 or more.

GRATUITY

18% gratuity is included in all groups, spa parties & events and is based on the original cost of services.

PAYMENTS METHODS

We accept credit cards or PayPal as the methods of payment. ALL appointments will receive an invoice for electronic payment.  Payment will reserve or confirm services.

CANCELLATION POLICIES

Same day bookings are non-refundable.  Cancellations for an individual reservation made 24 hours in advance will receive a full refund. Deposits for spa parties & events canceled less than 7 days before the event are non-refundable. Spa parties & events canceled less than 48 hours in advance will be charged in full.

CHANGES TO SPA PARTIES & EVENTS

All changes are to be made 72 hours prior to the event.  First time changes to spa parties & events made more than 72 hours prior to the event are free.  A second change to a spa party or event will result in a decrease of half of the discount. Changing a spa party or event a third time will cancel out the full discount.  More than three changes will be charged the amount of the original booking should it be larger than the final service total.  Any changes made with less that 72 hours notice will be charged the full amount.

RESCHEDULING INDIVIDUAL SESSIONS

When rescheduling occurs less than 24 hours prior to services a $35 rescheduling fee will be sent in a new invoice.

RESCHEDULING SPA PARTIES & EVENTS

Spa parties & events that reschedule more than 72 hours prior to the event are not charged or will be refunded. Rescheduling within 48 hours of your event will result in a decrease of half of the discount & our issuing a new invoice for half of the originally discounted price. Rescheduling a spa party in less than 24 hours will cancel out the full discount and we will issue a new invoice for the full amount that was originally discounted.

LONG DISTANCE TRAVEL POLICIES

There is a $25+ surcharge for travel that extends beyond our standard service area which is 15 miles from our address.

REFUSAL OF SERVICES

UNWWIND Spa Specialists reserve the right to refuse service to any client who acts in an inappropriate manner.  We also reserve the right to refuse service to anyone who was not forthcoming about her/his medical condition. Some medical conditions are a contraindication to receiving bodywork and must be mentioned at the time of placing the reservation.