Privacy Policy

Effective Date: April 1, 2023


Welcome to U N W I N D, LLC dba UNWIND Mobile Massage & Spa Privacy Policy Agreement (the “Agreement”). UNWIND, LLC, a California limited liability company doing business as U N W I N D, LLC dba UNWIND Mobile Massage & Spa (“UNWIND,” “we,” “us,” or “our company”), is committed to protecting the privacy and security of the personal information of our users (collectively referred to as “Service”) of (“Website”). This Agreement explains how we collect, use, and disclose personal information in connection with our Service. By using our Service, you agree to the terms of this Agreement.

Please read this Agreement carefully to understand our policies and practices regarding your personal information and how we will treat it. If you do not agree with our policies and practices, you may choose not to use our Service. By accessing or using our Service, you acknowledge that you have read and understand this Agreement and that you accept and consent to the privacy practices and uses or disclosures of information about you that are described herein.

In addition, we provide specific information regarding compliance with the California Consumer Privacy Act (CCPA), which grants California residents certain rights with respect to their personal information. Please review the relevant sections of this policy for more information on how we comply with the CCPA.

Information we collect:

We collect personal information directly from you when you use our services. This includes:

●             Contact information: This includes your name, phone number, and email address.

●             Services location address: When you book a service with us, we collect your service location address, including your street address, city, and zip code.

●             Appointment details: We collect information about your appointment, such as the date and time, the type of service you have booked, and any special requests or notes that you provide to us. ● Services details: We collect information about the services that you book with us, including the type of service.

●             Marketing data: such as your preferences for receiving communications about our products, activities, events, and publications, and details about how you engage with our communications.

●             Other information: that we may collect which is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Use of Information:

We use the information we collect to provide and improve our services to you, including:

●             Booking and scheduling appointments: We use your contact information, services location address, and appointment details to schedule and confirm your appointments with our therapists. ● Providing our services: We use your services details to provide the services that you have booked with us, including assigning a therapist to your appointment and ensuring that they have the information they need to provide you with the best possible service.

●             Communication: We use your contact information to communicate with you about your appointments, respond to your inquiries, and provide you with updates about our services.

●             Improving our services: We use the information we collect to analyze and improve our services, including identifying trends and patterns in the types of services our customers book and the locations they book them in.

●             Marketing: With your consent, we may use your contact information to send you promotional emails or other marketing materials about our services or special offers. You can opt out of receiving these communications at any time by following the instructions in the communication or contacting us directly.

How we share your personal information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

●             Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as hosting, customer relationship management and support, data management, email delivery, marketing, website analytics, and providers of background, credit, and other screening services). ● Advertising partners. Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services, and use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.

●             Professional advisors. Professional advisors, such as lawyers, auditors and insurers, where necessary in the course of the professional services that they render to us.

●             Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and operations purposes described above.

Cookies Policy

We use Cookies and similar technologies on the Properties. A “Cookie” is a small bit of record-keeping information that many websites and other online products and services often store on a user’s computer or device to identify and associate activity with it. Cookies make the interaction between you and the website faster and easier by letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website.

Types of Cookies

· Necessary Cookies

These Cookies are essential to enable you to move around or online properties and use their features, such as accessing secure website areas. Without these Cookies, cannot provide the services you requested, like certain login areas.

· Performance (or Analytics) Cookies

These Cookies collect information about how visitors use a website. These Cookies don’t collect information about a visitor’s actual identity (e.g., name). All information these Cookies collect is aggregated and, therefore anonymous. They are only used to improve how a website or other online property works.

· Functionality Cookies

These Cookies allow the website or online property to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personalized features. The information these cookies collect may be anonymized. · Social Media


Social Media Cookies are set by a range of social media services we have added to our sites to enable you to share our content with your friends and networks.

· Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They also help limit the number of times you see an advertisement and measure the effectiveness of the advertising campaign.

Web Beacons, IP Addresses

From time to time, we may use web beacons on our Properties or include them in our email messages. Web beacons are small strings of code that provide a method of delivering a graphic image on a web page or in an email message to transfer data. We use web beacons for many purposes, including site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

We also keep track of Internet Protocol (IP) addresses. An IP address is a number used by computers on the network to identify your computer when you log on to the Internet.

You have the option to select ‘OK’ or ‘NO”. However, if you have NO cookies, you may not be able to use certain features of our websites and services.

Third-Party Links

Our website and services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party sites or services. We encourage you to read the privacy policies of any thirdparty websites or services that you visit.

Data security

To ensure the security of your personal information, UNWIND.LLC takes appropriate measures to prevent unauthorized access, disclosure, or modification of your data. We use reasonable security measures, such as firewalls, encryption, and access controls, to protect your information from unauthorized access, theft, or disclosure.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.


We do not knowingly collect information from children under the age of thirteen (13). If you believe that we have unintentionally collected your children’s personal information, you may request the deletion of the information by contacting us at


If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

Contact us

We are happy to help you with Questions, comments and requests regarding this Privacy Policy. If you have any questions, complaints, or suggestions about this Privacy Policy or data protection-related matters, please contact us at

Important information for California residents

This section applies only to California residents. It describes how we collect, use and share Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA.

Your California privacy rights.

As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

●             Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:

●             The categories of Personal Information that we have collected. ● The categories of sources from which we collected Personal Information.

●             The business or commercial purpose for collecting and/or selling Personal Information.

●             The categories of third parties with whom we share Personal Information.

●             Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third party recipient.

●             Whether we’ve sold your Personal Information, and if so, the categories of Personal Information received by each category of third party recipient.

●             Access. You can request a copy of the Personal Information we collected about you during the past 12 months.

●             Deletion. You can ask us to delete the personal information we collected from you.

●             Opt-out of sales. If we sell your Personal Information, you can opt out.

●             Opt-in. If we know that you are younger than 16 years old, we will ask for your permission (or if you are younger than 13 years old, your parent’s or guardian’s permission) to sell your Personal Information before we do so.

●             Nondiscrimination. You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as denying you services; increasing the price/rate of services; decreasing service quality; or suggesting that we may penalize you as described above for exercising your rights.

How to exercise your rights

You may exercise your California privacy rights described above as follows:

●  Right to information, access and deletion. You can request to exercise your information, access and deletion rights by:

●  emailing

●  calling us at 877-577-7228

●  Right to opt-out of the “sale” of your Personal Information. We do not sell your Personal Information in the conventional sense (i.e., for money). However, like many companies, we use services that help deliver interest-based ads to you. California law classifies our use of these services as a “sale” of your Personal Information to the companies that provide the services. This is because we allow them to collect information from our website users (e.g., online identifiers and browsing activity) so they can help serve ads more likely to interest you. You can request to opt-out out of this “sale” of your personal information here: Do Not Sell.

We will need to confirm your identity and California residency to process your requests to exercise your information, access or deletion rights. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

Personal information that we collect, use and share

The chart below summarizes how we collect, use and share Customer Personal Information by reference to the statutory categories specified in the CCPA, and describes our practices during the 12 months preceding the effective date of this Privacy Policy. Categories in the chart refer to the categories described above in the general section of this Privacy Policy. We describe the sources from which we collect this information in the section above entitled Personal Information We Collect; and the business and commercial purposes for which we collect this information in the section above entitled How We Use Your Personal Information.

Category of Personal Information as specified in the CCPA Details of Personal Information we collect
Identifiers ●  Contact data

●  Profile data

●  Communications

Financial Information ● Payment and transactional data
Commercial Information ●               Massage sessions and other services you purchase using website

●               Communications

●               Appointment information

●               Payment and transactional data

●               Marketing data

Geolocation data ● Precise geolocation data
Inferences ●  Appointment information

●  Payment and transactional data

●  Marketing data

●  Device data

●  Online activity data

Internet or Network Information ●  Marketing data

●  Device data

●  Online activity data

Online Identifiers ●  Contact data

●  Device data

●  Online activity data